Our Privacy Promise to You

Last Updated: 20 June 2025

Hi there! We're Sky's The Limit Roofing and Repointing. You're probably here because you want to know what happens with your personal information when you visit our website. This policy explains just that, in plain English. We're committed to keeping your data safe and sound, as per UK data protection laws (that's the UK GDPR).

Who Are We?

We're Sky's The Limit Roofing and Repointing, your friendly local experts in roofing and repointing.

What Info Do We Collect?

When you pop by our website, we might gather a couple of things:

  • Stuff you tell us: If you fill out a contact form, ask for a quote, or give us a ring, you're sharing details like your name, address, email, phone number, and what roofing or repointing work you need. We use this to help you out!

  • Website visit info (from Squarespace): Our website runs on Squarespace. They automatically collect some basic info about your visit, like your IP address, what browser you're using, and which pages you look at. This helps Squarespace keep the website running smoothly and securely. Think of it like the website's heartbeat monitor.

How We Use Your Info

Simple really! We use your information to:

  • Help you out: Respond to your questions, give you quotes, book in work, and get your roofing or repointing done.

  • Keep our website ticking: Squarespace uses the general website info (not tied to you personally) to make sure our site is performing well and stays secure.

  • For our own records: Just good old-fashioned admin to keep track of our work and chats with you.

  • If the law says so: Sometimes, we're legally required to use or share information.

Cookies: The Nitty-Gritty

What are cookies?

They're tiny text files that websites pop onto your device. They help websites remember things and generally make your Browse smoother.

Cookies on our Squarespace site

Because our site is built with Squarespace, they (and their trusted partners) use some essential cookies. These aren't for spying; they're vital for the website to simply work properly. They help with things like:

  • Making sure the pages load correctly.

  • Keeping the site secure.

  • Remembering basic settings.

  • Helping you navigate around.

Do we use cookies?

Here's the important bit: Sky's The Limit Roofing and Repointing doesn't currently collect or use cookies for our own purposes. So, we're not using them for marketing, analytics, or to track you specifically. Any cookies you encounter on our site are purely the ones Squarespace needs to keep things running for you.

Can you control cookies?

When you first land on our site, you'll see a quick pop-up about cookies. While we don't set our own, we want to be transparent about what Squarespace uses. Your web browser usually has settings where you can manage or block cookies. Just a heads up, turning off those essential Squarespace cookies might make parts of our website not work as well!

Sharing Your Info

We won't sell, rent, or trade your personal information. That's a promise. We might share it with:

  • Squarespace: They're our website hosts, so they process data to make the site work. You can check out their privacy policy here: https://www.squarespace.com/privacy.

  • Our helpers: Sometimes we use other trusted companies for things like IT support or sending emails. They're only allowed to use your data to help us, and they have to keep it safe too.

  • If we have to: Very occasionally, we might have to share info if the law or a court asks us to.

Keeping Your Data Safe

We do our very best to protect your personal information with security measures. However, no online system is 100% unbreakable, so while we work hard, we can't guarantee absolute security for data sent over the internet.

How Long Do We Keep Your Info?

We only hang onto your personal data for as long as we need it to do our job, answer your questions, and meet any legal or accounting requirements.

Your Rights (The Good Stuff!)

You have rights over your personal data under UK law. Here's a quick rundown:

  • Know what we're doing: You can ask us what data we're collecting and why.

  • See your data: You can ask for a copy of the personal data we hold about you.

  • Fix it: If something's wrong, you can ask us to correct it.

  • Delete it: In some cases, you can ask us to erase your data.

  • Limit how we use it: You can ask us to restrict how we use your data.

  • Move it: You can get your data in a format that lets you transfer it elsewhere.

  • Say no: You can object to us processing your data in certain situations.

Want to use any of these rights? Just get in touch using the email above! We'll get back to you within a month.

Got a Complaint?

If you're not happy with how we've handled your data, please tell us first so we can try to fix it. If you're still not satisfied, you can always contact the ICO (Information Commissioner's Office), who are the UK's independent body for data privacy.

Updates to This Policy

We might tweak this policy from time to time. If we do, we'll update the "Last Updated" date at the top of the page so you know.